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vaibji collects and uses your information to keep your wallet, transaction history, and login sessions working across devices. This policy explains what we collect, why we collect it, and the choices available to you — access and use depend on your local law and eligible regions.
When you open an account on vaibji, we collect the information needed to run your session: your registration details, device identifiers, and the payment records tied to your wallet. For Nagad and Upay transactions, we retain the reference data required to match deposits to your account balance and to respond to any dispute you raise through support. We do not sell your personal data to third parties for their own marketing purposes. Data we hold is used to operate your account, process wallet activity, detect irregular access patterns, and respond to your support requests. Cookies and similar technologies help us remember your login state and load the lobby without asking you to re-authenticate on every visit. You can adjust cookie preferences through the settings link in your account area. Where local law in Bangladesh or your eligible region grants you rights over your data — to review it, correct it, or ask questions about it — we aim to respond through the contact routes listed in this policy. Availability of certain features depends on your local law and the eligible regions we serve.
Transaction references from Nagad deposits are stored against your account to support balance reconciliation and any dispute you raise with our support team.
Upay payment data is retained in the same way — reference IDs and amounts tied to your wallet, accessible to you through your account transaction history.
We log device type, browser session tokens, and IP ranges to maintain account continuity across your phone and any other device you use to access the lobby.
A cookie-preference link sits in your account settings. Functional cookies keep your session alive; analytics cookies can be switched off without affecting your login or wallet.
This policy applies to data collected directly through vaibji — your account registration, wallet activity, and on-site behaviour. It does not extend to third-party services you reach from our pages, and it does not govern how payment processors handle data on their own systems. Review the scope below to understand what falls inside and outside our responsibility.
Login credentials, session tokens, and device records you generate when accessing vaibji fall fully within this policy. We control how that data is stored and who can view it.
Deposit and withdrawal references processed through your vaibji wallet are covered here. The payment processor's own data practices sit outside our policy scope.
Browsing data, page-view logs, and cookie preferences collected on vaibji are within scope. We describe retention periods and your opt-out path in the details section above.
Links to external sites, payment gateways, and game content providers operate under their own privacy terms. We are not responsible for data practices on those external platforms.
You have concrete actions available under this policy. Your account transaction page shows the deposit and withdrawal records we hold against your wallet — including Nagad and Upay reference IDs — so you can check them at any time without contacting support. If a detail in your account profile is wrong, the account settings page lets you update your registered information directly. For data that cannot be changed through self-service — such as historical transaction logs or identity records submitted during verification — you can raise a correction or access request through our support contact routes. We will acknowledge your request and tell you what we can action and what falls outside our ability to change. If you want to ask a question about how a specific piece of your data is used, the privacy contact route in the support section of this policy is the right place to start.
Open your account transaction history to see the payment references, deposit amounts, and session records we hold. No support request is needed to view this data.
Account settings lets you update your registered name, contact details, and communication preferences. Changes take effect on your next login.
Use the privacy contact route in the support section below to ask how a specific piece of your data is used or retained. We will respond through the same channel.
For records you cannot edit yourself — such as verified identity data — contact support with your account reference and the specific correction you need.
If you have a question about your data or this policy, use the contact routes below. We respond through the same channel you use to reach us. All routes are published on the vaibji site; we do not list channels or hours we cannot verify.
The live chat link in your signed-in account area connects you to our support team. Use it to raise a data question or request a correction to your account records.
A privacy contact email address is listed on the Contact page of vaibji. Send your account reference and your specific question; we will reply to the same address.
The Help Centre on vaibji covers common account and data questions. Check there first — many access and correction steps are documented without needing to contact us.
We apply access controls so that your account data is reachable only by the systems and staff that need it to operate your wallet and respond to your requests. Session tokens expire after inactivity, which reduces the risk of unauthorised access if you leave a browser open on a shared device. We retain transaction records for as long as your account is active and for a period after closure, in line with the record-keeping obligations that apply to the regions we serve. Cookie data that is not essential to your session is held for shorter periods and can be cleared through your account settings. If you believe your account has been accessed without your permission, the account security section of the Help Centre describes the steps to secure it and notify our team.
Your account data is accessible only to the internal systems that process your wallet and the support staff handling your requests. We do not share it for third-party marketing.
Login tokens expire after a period of inactivity. If you access vaibji on a shared phone or browser, signing out clears the active session from that device.
Transaction records are kept while your account is open and for a defined period after closure. Cookie and analytics data follows shorter retention schedules set out in our cookie notice.
When this policy changes in a material way, we post a notice in the account area. Continuing to use your account after that notice means you have seen the updated terms.
These questions cover what we are asked most often about data, account records, and your choices under this policy.
We collect your registration details, device identifiers, and the payment references tied to your wallet — including Nagad and Upay transaction IDs. We also log session and browsing data needed to keep your account working across devices.
Yes. Your account transaction history page shows the deposit and withdrawal references we hold, including Nagad and Upay records. You can check these at any time without contacting support.
Most profile details — registered name, contact information, communication preferences — can be updated directly in account settings. For verified identity records that cannot be self-edited, contact support with your account reference and the specific change you need.
We do not sell your data for third-party marketing. Payment processors receive only the reference data needed to complete your transaction. Game content providers and other third-party services operate under their own privacy terms, which sit outside this policy.
A cookie-preference control is available in your account settings. Switching off analytics cookies does not affect your login session or wallet. Functional cookies that keep your session active cannot be disabled without affecting how the site works.
Use the privacy contact email listed on the vaibji Contact page, or raise it through the live chat in your signed-in account area. Include your account reference so we can locate your records and respond through the same channel.