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vaibji operates under a defined set of terms that govern how your account, transactions, and access to our platform work. Whether you deposit via Nagad, browse the lobby, or contact support, these terms set out what you can expect from us and what we ask of you. Access to vaibji depends on your local law and eligible regions.
Our terms apply to every interaction you have with vaibji — from the moment you open an account to each time you move funds through Nagad or Upay. We write these terms in plain language so you know exactly where you stand. Eligibility to use vaibji depends on the laws of your jurisdiction and the regions we currently support; if local law restricts online gaming activity, those restrictions take precedence over anything stated here. We do not override local regulation. Where our terms reference transactions, they cover deposits and withdrawals processed through the payment methods available in your account settings — including Nagad and Upay where those rails are active. Third-party payment processors operate under their own terms, and we are not liable for delays or restrictions they impose. We update these terms when our services change, and we notify you through your registered account. Continued use of the platform after a policy update means you accept the revised terms. If any clause is unclear, our support team is the right place to raise it — not a third-party forum or review channel. We aim to keep this document current and accurate.
Nagad deposits and withdrawals are subject to both our transaction policy and Nagad's own service terms.
Upay transfers processed through your account follow the limits and verification steps shown in your wallet section.
bKash is available as a payment context chip; transaction records appear in your account history after each completed transfer.
Bank transfer options, where active, are governed by the limits and processing steps displayed at the time of the transaction.
Not every part of your experience with vaibji falls under the same policy clause. This section draws a clear line between what our terms directly govern and what sits outside their scope — so you know where to look when a question comes up.
Your login, session management, and account security settings are fully within scope. Any access dispute or account restriction is handled under these terms, and you can raise it through our support route.
Deposits and withdrawals processed through your vaibji wallet — including Nagad and Upay — are covered. Transaction records in your account history are the authoritative reference for any payment query.
Game content supplied by studios such as and is governed by our platform terms for display and access. Individual game rules are set by the provider and shown inside each game.
Payment processors, mobile wallet providers, and external links operate under their own terms. vaibji is not responsible for the policies of those third parties, and their terms are not part of this document.
You have concrete options when it comes to your account data, transaction records, and how we hold your information. Reviewing your deposit and withdrawal history is straightforward — open the account section and navigate to transaction history, where each Nagad or Upay movement is logged with a timestamp and status. If any detail on your account profile is incorrect, you can update it directly from the account settings page; fields that require identity verification will prompt you through the steps shown there. For questions about how we handle your data or to request a correction we cannot process automatically, our support team is the right contact. We aim to respond to policy-related queries through the same channels we use for account support. You do not need to go through a third party to exercise these rights — everything starts from your signed-in account or a direct message to our support route.
Your full transaction history — deposits, withdrawals, and wallet movements — is available in the account section. Each entry shows the payment method, amount, and status at the time of processing.
Update your profile information from account settings. Fields tied to identity verification will display the steps required; follow those instructions as shown.
Send your query through our published support route. Policy questions are handled by the same team that manages account support, so you reach the right person without extra steps.
If an automated correction is not possible, contact us directly. We will confirm receipt and work through the request using the account details on file.
If you have a question about these terms, your account rights, or a transaction covered by this policy, use the contact routes published on the site. We do not operate undisclosed channels, and we do not ask you to go through third-party intermediaries for policy matters.
Open the chat widget from any page while signed in. Describe your policy question and our team will pick it up from there.
Send your query to the support address listed in your account settings. Include your account reference so we can locate your records quickly.
The help section on the site covers common policy questions with step-by-step answers. Check there first — many account and transaction queries are resolved without needing to contact us directly.
We handle your account data with a straightforward set of practices: collect what is needed to run your account, keep it for as long as the account is active or as required by applicable rules, and do not share it beyond what is necessary to process your transactions or respond to a legal obligation.
We collect account registration details and transaction records to operate your wallet and process payments through Nagad, Upay, and other active rails. We do not sell your data to third parties.
We use cookies to keep your session active and to understand how the lobby is used on mobile. You can manage cookie preferences from the settings link in the site footer.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from account settings and contact support through the live chat route.
We keep transaction records for the period required under applicable rules. To request a change to stored data or to ask about retention periods, contact us via the email route in your account settings.
These are the questions we hear most often about our legal terms, user rights, and how policy applies to your account on vaibji.
Access to vaibji depends on your local law and the regions we currently support. If online gaming is restricted under the laws of your jurisdiction, those restrictions take precedence. Check the eligibility notice in your account area for the current status of your region.
Sign in and open the account section, then navigate to transaction history. Every Nagad, Upay, and other wallet movement is logged there with a timestamp, payment method, and processing status. That record is the authoritative reference for any payment query you raise with support.
Go to account settings while signed in. Most profile fields are editable directly. Fields linked to identity verification will show the steps required — follow those instructions as displayed. If a correction cannot be made from settings, contact support via live chat or email.
We notify you through your registered account when terms change. Continuing to use the platform after an update means you accept the revised version. If you have questions about a specific change, reach out through the support routes listed on the site before continuing.
Yes — deposits and withdrawals processed through Nagad and Upay via your vaibji wallet fall within our transaction policy. Note that Nagad and Upay also operate under their own service terms, and delays or restrictions on their side are outside our direct control.
Use live chat from any signed-in page for the quickest response, or send an email to the address in your account settings. Include your account reference in any message. The help centre on the site also covers many common policy and account questions without needing to contact us directly.